Create and edit campaigns

Campaigns define targeting, qualification rules, rewards, and promotional content for your loyalty and incentive mechanics.

This guide covers the standard Reward campaign flow from a campaign group: choosing a type in Create a campaign, completing the campaign form, and reviewing the finished campaign in Overview.

Expected result

• The campaign opens with Overview visible in the campaign navigation.
• The Overview page shows campaign status, configuration, audience, timing, and reward information.
• You can return to the campaign later, click Edit, and update the same configuration areas.

Create a campaign in Console

1. Open Campaign groups and open the group where you want the campaign to live.
2. Click Add campaign.
3. Select Reward.
4. In Create a campaign, choose the campaign type you want to create.
5. Complete the form sections that apply to that type, such as Basics, Timing, Channels, Audience, Rewards, Limits, and Promotion.
6. Turn on Enable Campaign when the configuration is ready to go live.
7. Click Create.

Edit a campaign in Console

1. Open the campaign you want to change.
2. In campaign actions, click Edit.
3. Update the relevant sections in the form.
4. Click Save.
5. Return to Overview to validate status, timing, and configuration.

If something looks different

• If you do not see Create a campaign, make sure you opened Add campaign and selected Reward. Other options such as Schedule rewards, Wallet, and Content open their own flows.
• If the footer button says Create Campaign or Save Changes, you are working with a composable campaign rather than the standard reward form.
• If Create or Save is unavailable, review the activation hints on the right side of the form and complete any required sections before enabling the campaign.