Common Questions & Answers
Q: A certain campaign I configured is not displaying to end users?
A: Please verify that the campaign is not specifically targeted to a user segment the user is not in, or that the campaign has been targeted to specific stores only and the user did not select this store. If the issue persists, contact Spaaza support.
Q: Why can I not add the monetary value of the voucher in the title, why is it prepended to the voucher title?
A: When customers spend part of a monetary voucher, a new voucher is created from this rest amount. This rest amount is dynamic. Therefore, a static amount will not work.
Q: Can I create a zone without title?
A: Yes, this can be done. Just leave it blank. It can create interesting layout effects.
Q: What is the difference between a campaign item and a content item?
A: Content items do not have an “effect” that a campaign has. It serves well as a link or as additional information item. When creating a campaign in a campaign group you can choose: incentive (campaign) or content.
Q: What will happen if I delete a item of a content zone, will the campaign also be removed?
A: No, removing an item from a zone does not remove the underlying campaign.
Q: Does the CMS support localized language?
A: Content you feed through the CMS can be localized with some help of Spaaza. Vouchers can currently not be translated. Inform Spaaza for more details.
Q: Can I upload any type of image to be the background image of the card?
A: You should adhere to what is stated in the “Image asset guidelines” of this guide. Also there is certain maximum file sizes that are noted inside of Console. You might need an external tool to compress the image.
Q: What if a user does not spend the full value of a monetary voucher?
A: For the remaining amount of the unspent amount, a new voucher will be created automatically.
Q: Can I add campaigns to a zone automatically without manually having to manually add them to zones?
A: Yes. Use the Filtered assignment type to automatically populate a zone with campaigns based on selected filters.
Q: How can I reorder the layout of campaign items or zones?
A: You can reorder both zones and items by using the drag-and-drop functionality in the page layout preview or the zone content preview.
Q: What happens if I do not upload a voucher image for a campaign?
A: The fallback styling configuration will be used. This can be set generally in Settings > Default campaign content settings or Settings > Default voucher settings. Or on the campaign itself for a specific campaign.
Q: The title text gets truncated with “…”. How can I resolve this?
A: Adjust the text length or review the design guide for the character and line limits associated with the specific layout type you are using.
Q: Why are stamp counts not visible after switching from a card to a Tile layout for a stamp card campaign?
A: Certain visual elements (such as stamp counts) are only supported in specific layout types—typically the card layout. Switching to Tile layout may omit these elements because of lack of space.
Q: What does the Filtered assignment type do?
A: It automatically adds campaigns to a zone based on selected filter tags and Campaign Types.
Q: Can items be manually reordered within a zone?
A: Yes. You can rearrange items by dragging and dropping them within the zone content preview.
Q: How do I add multiple items to a zone simultaneously?
A: Use the Content Campaign Overview to select several campaigns via checkboxes, then add them to the zone in one action.
Q: What filtering options are available when selecting campaigns to add to a zone?
A: Among other: status, name, barcode, tags, incentive, and type (campaign or content).
Q: What does the Full Preview show?
A: It displays how zones and items will appear, although it may not always reflect the exact final live appearance.
Q: What is the purpose of the Zone Content Preview?
A: It shows the items within a zone along with key details such as audience, timing, and assigned stores.
Q: What is the purpose of the “Details” field in a campaign?
A: The “Details” field allows you to provide additional long-form content that is displayed on the campaign’s Detail Page. The voucher equivalent is currently called “Voucher notes”.
Q: How do I edit the detail page information of a voucher?
A: On the campaign that issues the voucher, edit the “voucher notes” field.
Q: Where can I find the design guide for campaign content assets?
A: Request the asset design guide document from the Spaaza team for detailed specifications and recommendations.
Q: What happens if no specific stores are set for a campaign?
A: The campaign will be visible to all users, regardless of their selected store.
Q: Certain campaigns are not showing to end users but are showing in the content management system?
A: Be sure that the campaigns that you are running have an “Active” status and that there are no targeting restriction applied such as: user segments or stores.
Q: What additional actions can be configured for clicking/tapping on an item?
A: Besides opening the Detail Page, you can configure the action to open an external website, display a hosted PDF, or navigate to a custom page created via the Console.
Q: How do I clear unsaved changes in the Spaaza Console?
A: Click the “Clear all” button to discard any unsaved changes.
Q: Do unsaved changes persist if I navigate away from the content page?
A: Yes. Unsaved changes remain within the current session until you either save them or clear them.
Q: What does the “Subtitle” field represent in the campaign form?
A: It is used for campaigns that require a discount label, all “Personal Pricing Discounts” type campaigns will display the label.
Q: How do I set up navigation tabs on the Deals page?
A: In the Spaaza Console, you can configure navigation tabs to create a sub-page structure for deals (for example, tabs for “foods,” “drinks,” and “miscellaneous” that link to specific pages).
Q: How many characters can I add to the “Details” or “Voucher notes” field (detail page text content)?
A: This field is currently limited to 2024 characters, including the markdown formatting characters.
Q: When there are no content items within a zone, will the title above it still show?
A: No, the title of the zone will be hidden when the zone does not have any content items.
Q: I want to use an inline text link in the detail page text of my Campaign Item, is that possible?
A: Yes, in the markdown editor of the “Details” or “Voucher notes” field in the Campaign Form, select a word or phrase and click on the link icon. Enter a valid URL and save.
Q: How can I change where vouchers are shown?
Mobile App
A: You will have to ask Spaaza to do this for you, this is currently not possible through the content management system.
Embed Elements
A: You can configure where vouchers are shown using the customZones option. See Custom Zones in the Embed Elements documentation.
Mobile App
Q: I want to add other pages as tabs to the “deals” page, how do I get them?
A: Visit the child page of the deals page you want to give a different order and edit its order in the page edit config modal.
Q: Will the navigation tab I created in the “Deals” page show up if the page does not have content?
A: No, it will not show up when the page does not have content.