Common Questions & Answers
Q: The app does not display any content on the page?
A: Please verify that the campaign is not specifically targeted to a user segment you are not in or that the campaign has been targeted to specific stores only and your users did not select this store. If the issue persists, contact Spaaza support.
Q: The app does not display certain campaigns I configured to display?
A: Please verify that the campaign is not specifically targeted to a user segment you are not in or that the campaign has been targeted to specific stores only and your users did not select this store. If the issue persists, contact Spaaza support.
Q: I want to add other pages on the deals page and have other tabs, how do I get them?
A: Please inform Spaaza support about this request.
Q: Why can I not add the monetary value of the voucher in the title, why is it prepended to the title?
A: When customers spend part of a monetary voucher, a new voucher is created from this rest amount. Therefore, a static amount will not work.
Q: Can I create a zone without title?
A: Yes, this can be done. Just leave it blank.
Q: What is the difference between a campaign item and a content item?
A: Content items do not have an “effect” that a campaign has. It serves well as a link or as additional information item.
Q: How can I change where vouchers are shown?
A: You will have to ask Spaaza to do this for you, this is currently not possible through the content management system.
Q: What will happen if I delete a item of a content zone, will the campaign also be removed?
A: No, removing an item from a zone does not remove the underlying campaign.
Q: What are the staging app and staging console environment?
A: In Spaaza we work with a production and a testing environment. Before making the app public you get access to these testing environments. For the content management system is this: https://console-test01.spaaza.com/ and for the app it will be a test app version will be shared.
Q: Can I upload any type of image to be the background image of the card?
A: You should adhere to what is stated in the “Image asset guidelines of this guide. Also there is certain maximum file sizes that are noted inside of Console.
Q: What if a user does not spend the full value of a monetary voucher?
A: For the remaining amount of the unspent amount, a new voucher will be created automatically.
Q: Can I add campaigns to a zone automatically without manually having to select them?
A: Yes. Use the Filtered assignment type to automatically populate a zone with campaigns based on selected filters.
Q: How can I reorder the layout of campaign items or zones in the app?
A: You can reorder both zones and items by using the drag-and-drop functionality in the page layout preview or the zone content preview.
Q: What happens if I delete an item from a content zone—will the underlying campaign also be removed?
A: No. Deleting an item from a content zone only removes it from that zone; the underlying campaign remains intact in the system.
Q: Can I upload any type of image for the square background image?
A: Please review the asset design guidelines to determine the supported formats and any recommendations.
Q: What happens if I do not upload a voucher image for a campaign?
A: The app will use the fallback styling configuration—such as the Background Color set in the Console when no image is provided. This can be set generally in Settings > Default campaign content settings. Or on the campaign for a specific campaign.
Q: The title text gets truncated with “…”. How can I resolve this?
A: Adjust the text length or review the design guide for the character and line limits associated with the specific layout type you are using.
Q: Why are stamp counts not visible after switching from a card to a Tile layout for a stamp card campaign?
A: Certain visual elements (such as stamp counts) are only supported in specific layout types—typically the card layout. Switching to Tile layout may omit these elements because of lack of space.
Q: What does the Filtered assignment type do?
A: It automatically adds campaigns to a zone based on selected filter tags and Campaign Types.
Q: Can items be manually reordered within a zone?
A: Yes. You can rearrange items by dragging and dropping them within the zone content preview.
Q: How do I add multiple items to a zone simultaneously?
A: Use the Content Campaign Overview to select several campaigns via checkboxes, then add them to the zone in one action.
Q: What filtering options are available when selecting campaigns to add to a zone?
A: You can filter campaigns by status, name, barcode, tags, incentive, and type (campaign or content).
Q: What does the Full App Preview show?
A: It displays how zones and items will appear in the mobile app, although it may not always reflect the exact final live appearance.
Q: What is the purpose of the Zone Content Preview?
A: It shows the items within a zone along with key details such as audience, timing, and assigned stores.
Q: What is the purpose of the “Details” field in a campaign?
A: The “Details” field allows you to provide additional long-form content that is displayed on the campaign’s Detail Page.
Q: How do I edit the detail page information of a voucher?
A: On the campaign that issues the voucher, edit the “voucher notes” field.
Q: What file formats are recommended for the client logo?
A: A 1024×1024px PNG is recommended, with SVG also supported for scalability and clarity.
Q: What are the recommended specifications for splash screen icons?
A: The splash screen icon should be a 960×960px transparent PNG with a centered 512×512px logo.
Q: Where can I find the design guide for campaign content assets?
A: Request the asset design guide document for app content from the Spaaza team for detailed specifications and recommendations.
Q: What happens if no specific stores are set for a campaign?
A: The campaign will be visible to all users, regardless of their selected store in the app.
Q: What is the default action when a campaign item is tapped?
A: Tapping a campaign item opens its Detail Page by default.
Q: What additional actions can be configured for tapping on an item?
A: Besides opening the Detail Page, you can configure the action to open an external website, display a hosted PDF, or (in future updates) navigate to a custom page created via the Console.
Q: How do I clear unsaved changes in the Spaaza Console?
A: Click the “Clear all” button to discard any unsaved changes.
Q: Do unsaved changes persist if I navigate away from the content page?
A: Yes. Unsaved changes remain within the current session until you either save them or clear them.
Q: What does the “Subtitle” field represent in the campaign form?
A: It is used for campaigns that require a discount label, all “Personal Pricing Discounts” type campaign will display the label in the mobile app.
Q: What information is required for the initial app setup?
A: You must provide account setups (Google Play, App Store, Firebase), design assets (logos, fonts, colors), email domain settings, and other configuration details.
Q: What is the purpose of the testing (staging) version of the mobile app?
A: The staging version allows you to test and preview content changes on a real mobile device in a controlled environment before deploying them to production.
Q: How are store icon types configured in the app?
A: You choose between two approaches: one for stores planning to join (requiring specific icons) or one for various store types (requiring a range of icons), as defined in the additional configuration settings.
Q: How do I set up navigation tabs on the Deals page?
A: In the Spaaza Console, you can configure navigation tabs to create a sub-page structure for deals (for example, tabs for “foods,” “drinks,” and “miscellaneous” that link to specific pages).
Q: I’ve made some changes to the content inside console but it does not display in the app
A: Use the pull-to-refresh feature of the corresponding screen where you made content changes in console to refresh the mobile app’s page.
Q: How many characters can I add to the “Details” or “Voucher notes” field (detail page text content)
A: This field is currently limited to 2024 characters.
Tips
- Prepare all the campaign text content in a text document. Then copy and paste the content over to Spaaza Console. This way it’s easier to keep track of changes.
- Open multiple browser sessions at the same time to make working with console easier. You can do this by creating a second browser window but putting that window in incognito mode. Then you can put both browser windows side by side and start editing.
- Use the pull-to-refresh feature of the corresponding screen where you made content changes in console to refresh the mobile app’s page.